Delivery Information

We dispatch our deliveries Monday to Friday (excluding public and bank holidays).

If we have delivered the incorrect item to you, or your purchase has arrived damaged please contact us within 72 hours of receiving your order, providing images where necessary to prove damage to goods.

Should you wish to return an order the postage is at the expense of the customer.


Enjoy free shipping on orders over £45 to mainland United Kingdom.

UPS Standard Delivery (1-2 business days): £4.50

If you order before 1pm Monday to Friday, your order will be dispatched within 2 working days. Orders placed on the weekend and select holidays are processed on the next business day. All of our parcels are sent via UPS.

We will always provide you with a tracking number. If you haven’t yet received your tracking number, or if you experience any delays or problems with the delivery of your parcel, please get in touch with us at We will get back to you as soon as possible.


Pick Up:

If you'd prefer to collect your order from our Garforth store then you can select this option at checkout.

Your order will be ready for you to collect within 2 hours of you receiving confirmation of your order. 

The cut off times for same day collection is 12pm.

Collect your order from:

The Urban Pet Store, 127-129 Main Street Garforth, Garforth, Leeds, LS25 1AF.


FREE Local Delivery to Garforth

We're sorry! We are temporarily unable to offer any local deliveries. These will be available again from the 28th March 2022.

Do you live in Garforth? You can select this option at the checkout for free, local, same-day delivery. Place your order before 1pm Monday to Saturday to receive it the same day.

£2.50 - £3.00 Delivery Charge for Surrounding Villages

We also deliver to Kippax, Micklefield, Barwick-in-Elmet, Swillington, Great Preston and Colton. This will incur a small fuel cost and orders will be delivered within 1 working day.