If you order before 1pm Monday to Friday, your order will be dispatched within 3 working days. Orders placed on the weekend and select holidays are processed on the next business day.
We will always provide you with a tracking number. If you haven’t yet received your tracking number, or if you experience any delays or problems with the delivery of your parcel, please get in touch with us at email@example.com. We will get back to you as soon as possible. Please make sure to quote your order number.
The cost of shipping varies between depending on the weight of your order. For small to medium orders the cost of your shipping is £4.99. For larger orders that require longer boxes the cost of shipping will be £5.99.
The Company/Delivery partner will notify you by way of email when your Goods are dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
If the Company receives no communication from you within seven days of delivery regarding any problems with the Goods, you are deemed to have received the Goods in full working order with no issues.
In response to COVID-19, our delivery providers are taking precautions to protect the health and wellbeing of their drivers and our customers. Please be assured that your safety is our priority and we are following the advice and guidance from the UK government. At present the Company/Delivery partners are operating a contact free delivery service. You can find full details on our delivery providers guidelines and measures upon visiting their website, emails will be provided upon dispatch to confirm delivery information.
Click & Collect - Garforth, Leeds
Placing an order with click and collect is as easy as 1 – 2 – 3. Select all of your dog's favourite things and add them to your basket. Once you’re in the checkout select the ‘click and collect’ option for delivery and pay as normal.
Your order will be ready for you to collect 2 hours after you've placed it. Click & Collect orders that are made within the cut off time will be processed and ready to pick up that very same day. Orders made after the cut off time will be ready for collection from the following day.
The cut off times for same day collection on orders placed between Monday-Friday is 1pm, for orders placed on the weekend the cut off time is 12pm. Orders will be held for 3 working days once they are ready.
Collect your order from The Urban Pet Store, Garforth, Leeds, LS25 1AF.
Free Local, Same Day Delivery
Do you live locally? You can select this option at the checkout for free same-day, local delivery. Order before 1pm Monday to Saturday to receive your order after 3pm that same day.
Only applicable for orders being delivered to: Garforth, Kippax, Micklefield, Barwick-in-Elmet, Swillington, Great Preston or Colton.
Orders placed with this delivery option for outside these areas will be automatically refunded.