FREE SHIPPING WHEN YOU SPEND OVER £45

A LITTLE FREEBIE  
We will always add in a delicious freebie to your order!

FREE DELIVERY 
On all orders over £45!

EARN LOYALTY POINTS
Get discounts with the points that you earn!

Delivery Information

We calculate the cost of shipping based on the total weight of your order. If you order before 3pm Monday to Friday, your order will be dispatched the next day. Orders placed on the weekend and select holidays are processed on the next business day.

We will always provide you with a tracking number. If you haven’t yet received your tracking number, or if you experience any delays or problems with the delivery of your parcel, please get in touch with us at info@theurbanpetstore.co.uk. We will get back to you as soon as possible. Please make sure to quote your order number.

 

When can i expect my delivery to arrive?

You can expect to receive your delivery within 2-3 working days via Hermes or UPS.

 

Do you ship to anywhere in the UK?*

We send parcels to anywhere in the UK, but unfortunately this does not cover the Channel Islands or PO Boxes.

 

How much does shipping cost?

Any orders placed over £45 in the UK* will receive FREE delivery. (Yipee!) The cost for delivery on all orders under £45 are as follows:

 

Parcels up to 2kg (Equivalent to 20 Beef Barks) - £3.99

Parcels between 2kg - 5kg (Equivalent to 10 Ostrich Bones) - £4.99

Parcels over 5kg - £6.99