We calculate the cost of shipping based on the total weight of your order. If you order before 5pm Monday to Friday, your order will be dispatched within 2 working days. Orders placed on the weekend and select holidays are processed on the next business day.
We will always provide you with a tracking number. If you haven’t yet received your tracking number, or if you experience any delays or problems with the delivery of your parcel, please get in touch with us at firstname.lastname@example.org. We will get back to you as soon as possible. Please make sure to quote your order number.
When can i expect my delivery to arrive?
You can expect to receive your delivery within 3-5 working days via Hermes or UPS.
Do you ship to anywhere in the UK?*
We send parcels to anywhere in the UK, but unfortunately this does not cover the Channel Islands or PO Boxes.
How much does shipping cost?
Any orders placed over £45 in the UK* will receive FREE delivery. (Yipee!) The cost for delivery on all orders under £45 are as follows:
Parcels up to 2kg (Equivalent to 20 Beef Barks) - £3.99
Parcels between 2kg - 5kg (Equivalent to 10 Ostrich Bones) - £4.99
Parcels over 5kg - £6.99
FREE Click & Collect - Garforth, Leeds
Placing an order with click and collect is as easy as 1 – 2 – 3. Select all of your dog's favourite things and add them to your basket. Once you’re in the checkout select the ‘click and collect’ option for delivery and pay as normal.
Once your order has been processed and is ready to collect we will an email you to let you know it’s ready. Click & Collect orders that are made within the cut off time will be processed and ready to pick up that very same day. Orders take approximately two hours to process. Orders made after the cut off time will be ready for collection from the following day.
The cut off times for same day collection on orders placed between Monday-Friday is 2:30pm, for orders placed on the weekend the cut off time is 1pm. Orders will be held for 3 working days once they are ready.
Collect your order from The Urban Pet Store, Garforth, Leeds, LS25 1AF.