When can I expect my parcel to arrive?

If you order before 12pm Monday to Friday, your order will be dispatched the same day. If you place an order on the weekend or a Bank Holiday, it will be processed on the next business day. All of our parcels are sent via UPS Premium Delivery and will be delivered within 1-2 days, Monday to Friday.

We will always provide you with a tracking number. If you haven’t yet received your tracking number, or if you experience any delays or problems with the delivery of your parcel, please get in touch with us at

How much will my shipping cost?

Our UPS Premium Delivery shipping is £5.95.

We offer free delivery on all orders over £45. (Excluding bags of dry dog food weighing over 6kg)

Click & Collect and Local Delivery is free and can be selected at the checkout.

How do I return a parcel?

If we have delivered the incorrect item to you, or your purchase has arrived damaged, please contact us within 72 hours of receiving your order, providing images where necessary to prove damage to goods.

Should you wish to return an order, you will need to cover the expense of the return shipping. You can either arrange the return yourself using any courier you wish, or we can arrange it for you. Our return shipping charge is £4.95 and you will need to drop off your parcel at your local UPS Drop Off Point.

If arranging your own return, please have your parcel sent to the following address:

The Urban Pet Store, 127-129 Main Street, Garforth, Leeds, LS25 1AF

Click and Collect

If you'd prefer to collect your order from our Garforth store then you can select this option at checkout.

Your order will be ready for you to collect within 2 hours of you receiving confirmation for your order. We will notify you using your chosen contact method when it is ready to collect.

The cut off time for same day collection is 1pm.

Collect your order from:

The Urban Pet Store, 127-129 Main Street Garforth, Garforth, Leeds, LS25 1AF.

Free Local Delivery

If you live in Garforth you can select our 'Local Delivery' option
at the checkout to save you the journey! We will deliver your order
the same day or the next day and leave it in a safe place if you are not home.